Shipping policy

SHIPPING POLICY

Last Updated: June 3, 2026

Thank you for shopping with VELLURA.

We are committed to delivering your order as quickly and efficiently as possible.

ORDER PROCESSING

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

SHIPPING TIMES

Estimated delivery times:

Belgium: 6–14 business days

Netherlands: 6–14 business days

Delivery times are estimates and may vary depending on factors outside our control, including:

• Customs inspections
• Public holidays
• Weather conditions
• Carrier delays
• High shipping volumes
• Unexpected logistical disruptions

FREE SHIPPING

We offer free shipping on all orders unless otherwise stated at checkout.

ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow a few days for tracking updates to appear after dispatch.

ADDRESS ACCURACY

Customers are responsible for providing accurate shipping information.

VELLURA is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.

LOST OR DELAYED PACKAGES

If your order has not arrived within the estimated delivery timeframe, please contact us at support@myvellura.be and we will investigate the shipment with our logistics partners.

CUSTOMS AND IMPORT FEES

Orders shipped within the European Union are generally delivered without additional customs charges.

However, customers remain responsible for any local taxes, duties, or fees that may apply under local regulations.

DELIVERED ORDERS

Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

If you experience any delivery issues, please contact us and we will do our best to assist.

CONTACT INFORMATION

VELLURA

Email: support@myvellura.be

Belgium