Privacy policy

PRIVACY POLICY

Last Updated: June 3, 2026

VELLURA ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

  1. INFORMATION WE COLLECT

When you use our website, we may collect the following information:

Personal Information

• Full name
• Billing address
• Shipping address
• Email address
• Phone number

Order Information

• Products purchased
• Order history
• Payment confirmation details
• Returns and refund information

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookies and similar technologies

Communications

• Messages sent through customer support
• Reviews or feedback submitted to us
• Email correspondence

  1. HOW WE COLLECT INFORMATION

We collect information:

• Directly from you when you place an order, create an account, subscribe to emails, or contact us.
• Automatically through cookies, analytics tools, and similar technologies.
• From trusted service providers that help us operate our business.

  1. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfill orders.
• Deliver products and provide tracking updates.
• Process returns and refunds.
• Provide customer support.
• Improve our website and shopping experience.
• Prevent fraud and unauthorized transactions.
• Comply with legal obligations.
• Send marketing communications when you have provided consent.

  1. LEGAL BASIS FOR PROCESSING (EEA AND UK USERS)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information based on:

• Performance of a contract.
• Compliance with legal obligations.
• Legitimate business interests.
• Your consent where required by law.

  1. SHARING YOUR INFORMATION

We do not sell your personal information.

We may share information with trusted third parties necessary to operate our business, including:

• Shopify
• Payment processors
• Shipping and fulfillment providers
• Analytics providers
• Customer support platforms
• Fraud prevention services

These service providers only receive information necessary to perform their services.

  1. SHOPIFY

Our store is hosted by Shopify.

Shopify processes certain personal information in order to provide and maintain the store. Information submitted through our website may be transferred to Shopify and its authorized service providers.

You can learn more about Shopify's privacy practices at:

https://www.shopify.com/legal/privacy

  1. COOKIES

Our website uses cookies and similar technologies to:

• Remember your preferences.
• Improve website functionality.
• Analyze website performance.
• Provide personalized content and advertising.

You may disable cookies through your browser settings, although some website features may not function properly.

  1. DATA RETENTION

We retain personal information only for as long as necessary to:

• Provide our services.
• Comply with legal obligations.
• Resolve disputes.
• Enforce our agreements.

When information is no longer required, it is securely deleted or anonymized.

  1. YOUR RIGHTS

If you reside in the European Economic Area, United Kingdom, or other jurisdictions that provide privacy rights, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information.
• Restrict processing.
• Object to processing.
• Withdraw consent.
• Request data portability.

To exercise any of these rights, please contact us using the details below.

  1. SECURITY

We take reasonable technical and organizational measures to protect your personal information.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

  1. CHILDREN'S PRIVACY

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

  1. INTERNATIONAL TRANSFERS

Your information may be processed outside your country of residence by trusted service providers.

Where required, we rely on appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with an updated revision date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

  1. CONTACT US

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

VELLURA

Email: support@myvellura.be

Address:
Houtkaai 9/6
9300 Aalst
Belgium