Conditions d’utilisation

OVERVIEW

Welcome to VELLURA. Throughout these Terms of Service, the terms "we", "us", and "our" refer to VELLURA. We operate this website and online store, including all information, content, products, services, features, and tools made available through it (collectively, the "Services").

By accessing our website, browsing our store, or purchasing from us, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.

SECTION 1 – ELIGIBILITY AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your country of residence or have obtained permission from a parent or legal guardian.

You may be required to provide personal information, including your name, email address, billing address, shipping address, and payment details. You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

SECTION 2 – PRODUCTS

We strive to display our products as accurately as possible. However, product colors and appearance may vary depending on your device, screen settings, and lighting conditions.

We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

SECTION 3 – ORDERS

Submitting an order constitutes an offer to purchase products from VELLURA.

We reserve the right to accept, refuse, or cancel any order for any reason. An order is considered accepted only after payment has been successfully processed and a confirmation email has been sent.

Customers should carefully review their order before completing checkout, as modifications or cancellations may not be possible once processing has begun.

SECTION 4 – PRICING AND PAYMENTS

All prices displayed on our website are shown in Euros (€).

Prices may change without prior notice. The price charged will be the price displayed at the time the order is placed.

Customers are responsible for providing accurate billing and payment information. By submitting payment information, you confirm that you are authorized to use the selected payment method.

SECTION 5 – SHIPPING AND DELIVERY

We currently ship to Belgium and the Netherlands.

Estimated delivery times are provided for informational purposes only and may vary due to carrier delays, customs processing, public holidays, weather conditions, or other circumstances beyond our control.

Risk of loss and responsibility for products passes to the customer upon successful delivery to the shipping address provided during checkout.

SECTION 6 – RETURNS AND REFUNDS

Consumers residing within the European Union may have the right to withdraw from their purchase within fourteen (14) days of receiving their order, subject to the conditions outlined in our Refund Policy.

Please refer to our Refund Policy for complete details regarding returns, refunds, exchanges, and exclusions.

SECTION 7 – INTELLECTUAL PROPERTY

All content available through our Services, including logos, trademarks, product images, graphics, text, videos, and website design, is the property of VELLURA or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

SECTION 8 – THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or policies of third-party websites.

Accessing third-party websites is done at your own risk.

SECTION 9 – PRIVACY

Your use of our Services is subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

SECTION 10 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, VELLURA shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our Services or products.

Nothing in these Terms limits any mandatory consumer rights provided under applicable law.

SECTION 11 – PROHIBITED USES

You agree not to use our Services:

• For unlawful purposes;
• To violate applicable laws or regulations;
• To infringe intellectual property rights;
• To distribute malware or malicious software;
• To interfere with the security or operation of the website;
• To engage in fraudulent, abusive, or deceptive conduct.

SECTION 12 – TERMINATION

We reserve the right to suspend or terminate access to our Services if we believe a user has violated these Terms.

SECTION 13 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of Belgium.

Any disputes arising from these Terms or the use of our Services shall be subject to the jurisdiction of the competent courts of Belgium.

SECTION 14 – CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time. Updated versions will be posted on this page. Continued use of our Services following any changes constitutes acceptance of the revised Terms.

SECTION 15 – CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

VELLURA

Email: support@myvellura.be

Belgium